Terms of Service
Payments
a) All payments are expected to be collected at the end of the house call or upon pickup. Upon completing the repairs the technician will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed. The technician will calculate the total amount due based on the fixed repair rate (See Services).
b) Only cash or PayPal is accepted as a form of payment at this time.
c) If the computer cannot be repaired onsite and requires that the technician make a follow up visit or take the computer with him/her the customer is expected to make the payment for the initial house visit as calculated by the technician. A flat rate fee will be calculated for the follow up repair work.
d) If a technician discovers any unforeseen computer problem(s) which requires additional cost to fix and the customer declines the repairs, the payment for the time spent is expected. It will be calculated by the technician to be the same fee as a full diagnosis fee.
e) There will be a $25 fee for any charge-backs through PayPal, as well you will be reported to the authorities if what is owing is not paid in full within a 35 day period.
f) Repair Payment(s) is fully refundable if repairs were not made as agreed or the problem is not resolved. Also the Diagnosis fee is refundable if we conclude that we cannot repair or find the exact problem during the diagnosis.
Repair Warranties
a) There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair the technician will demonstrate to the customer that the problem has been fixed at which time a repair summary form will be signed by the computer owner acknowledging that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems will be charged as a new house call.
b) Repair work involving hardware carries a 14 day warranty from GluoogleTECH.
c) Networking installations and upgrades come with a 14 day warranty during which GluoogleTECH will call first to troubleshoot the problem by phone with a customer. If the problem cannot be fixed over the phone, GluoogleTECH will make a house call free of charge and deal with the problem accordingly.
d) In the event that our technician is not able to determine what the problem is during the visit there will be no fees associated with the house call. This provision does not include the instances where the technician knows what the problem is but cannot repair it onsite during the initial house call and requires a follow up visit or that the PC be taken to the GluoogleTECH shop.
e) You are to bring your PC to the place of purchase or send it in to the manufacturer prior to bringing it to GluoogleTECH, if it still under warranty. GluoogleTECH will not be held liable for breaking any "Do not break sticker seal or warranty will become void" stickers. For example, in order to gain access to the inside of a PC or Laptop there may be warranty stickers from your manufacturer sealing the side door panels, which if removed or broken may make your original warranty void, if it has not already expired.
Scope of Support
a) In the event that a technician makes a house call but the problem cannot be resolved because the issue is outside the scope of our support and needs to be handled by the computer manufacturer, an outside vendor, or another provider, a house call fee is still required. The onsite technician will attempt to contact the company/vendor/person who will handle and/or escalate the issue. This provision includes but is not limited to (i) dealing with Internet Connection problems where it is determined that the cause of the problem is not the computer but a networking component supported by the internet service provider, (ii) licensed software or hardware issues that must be handled by the computer or product manufacturer if the product is under warranty, (iii) any other 3rd party specialized software/hardware not listed above.
Limitation On Liability
IN NO EVENT SHALL GLUOOGLE.COM / GLUOOGLETECH AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF MATERIALS AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY GLUOOGLE.COM / GLUOOGLETECH. ANY AND ALL DATA LOSS IS ENTIRELY THE SOLE RISK OF THE CUSTOMER. GLUOOGLETECH SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
